Gamification for Business Growth

Gamification is one of the new techniques now being used by businesses to attract audiences to their websites and engage them.

While a relatively new industry, the growth and value of gamification is already substantial. By 2016, the industry will be worth approximately $2.6 billion and by 2018 it will be worth $5.5 billion.

That is an outstanding 50% increase year-on-year but it is not surprising, according to some surveys, more than 50% of all large corporations will use gamification in their marketing strategy and business processes by the end of 2015.

 

What Is Gamification?

Gamification refers to the application of gaming elements to non-gaming processes. There are many reasons to do this, but one of the strongest and most successful applications is within marketing to interest and engage an audience.

Often, when a target audience interacts with gamified content, they feel an adrenaline rush, a sense of competition and the desire for victory.

Including elements from the gaming industry into your business strategy will result in a mixture of fun and business. This makes mundane tasks more attractive and can significantly impact your business’ marketing return (and employee performance).

 

What Is The Success Rate Of Gamification?

The success rate of gamification is rather dependent on the implementation like with any other strategy. Unfortunately, with gamification being so new, there are few organisations who understand how to properly use it to the best effects. For instance, many marketers believe it is all about winning prizes or virtual awards. While these are elements, they do not describe gamification entirely.

 

Defining Game Mechanics And Game Dynamics

For gamification to work you need to have a solid understanding of two crucial terms: game mechanics and game dynamics. Game mechanics is the fundamental actions, processes and control mechanisms which turn a normal event into something more ‘game-like’. Examples of game mechanics include:

  • Points
  • Challenges
  • Leader boards
  • Levels
  • Virtual goods, prizes and awards
  • Gifts and charity.

Game dynamics are what make the game challenging so the user feels the emotions that the designers intended. Game Dynamics include:

  • Rewards
  • Achievement
  • Competition
  • Status
  • Self-expression
  • Unselfishness

If you understand the above definitions and are able to implement them within your campaigns, you’ll create a more engaging campaign.

 

Learning From The Oldest Gamification Programs

While gamification as an industry is relatively new, gamification has been around for a considerable amount of time in many forms. The best of these campaigns have often been found to be very popular with customers and have entered cultural status.

From these early adopters of gamification, you can learn a lot about how to run your campaigns. So what were these early programs and what lessons can you implement in your own campaign?

 

Frequent Flyer Programs

120 million airline customers are collecting frequent flyer points on a regular basis. The success of the frequent flyer programs is so high that it has reached legendary cultural standing. Very often within a television program a character will mention about collecting their frequent flyer points on trips.

The frequent flyer program looks relatively simple. The consumer collects the points when they make a trip with a certain airline. However, in reality it is a lot more complex. There are different levels of consumer (i.e. Bronze, Silver and Gold) giving the customer satisfaction when they have moved from one level to the next. Then there are the bonus rounds, such as giving the customer bonus points for flying on certain days or within a certain amount of days.

All of these tactics means that customers often stay loyal to a certain airline, even if they are dissatisfied with the level of customer service. At the same time, customers often go out of their way to accumulate points to get to the next level or receive the next award.

 

Starbucks

The coffee chain has many different tactics for rewarding customers for their loyalty. One of the main reward options they have is by giving every tenth coffee free.

Another is their virtual rewards system. This is where customers can collect virtual points, which have no monetary value, to collect virtual awards. Customers can use their phone to check into different Starbuck locations and announce they have arrived there. Then customers are given challenges (i.e. visit five different stores in one day) to achieve more points and better rewards.

While there is no actual physical gain by the customers, there is a significant feeling of satisfaction from customers as they enjoy the challenges.

 

iPad Games

Games such as Angry Birds and Candy Crush are an excellent example of modern day gamification. With many iPad and mobile device games there are free options to play; only they aren’t truly free. During the game, the player will be presented with several videos or adverts. The user can ignore these and continue playing or proceed to see what the advert is about. In some cases (namely sport management and strategy games), premium points, features or currency are provided when the player completes a transaction or an action through the system.

For instance, Trophy Manager, the largest online football manager game, has a premium feature known as Pro Days. The player gets special abilities during any period of time they have Pro days. They can also spend pro days for other advanced features. The user can buy pro days or accumulate them from accepting offers or watching videos. While the whole game cannot be counted as gamification, the reward of Pro days for completing actions is a good example.

 

Turning Your Hand To Gamification

With these examples it is easy to see how you can create a gamification experience for your customers. The gamification system can be as simple as a reward for being a loyal customer and making regular purchases or as complicated as rewarding customers who complete various brand related tasks (i.e. taking a photo of themselves with your product at a famous landmark).

With these ideas in mind, you should be able to create a gamification campaign and with it drive audiences to your brand and keep them engaged until they convert. Afterwards you can retain their loyalty by engaging them further with more cleverly executed gamification campaigns.

SEO Predictions For 2015

Search engine optimisation is forever changing. Every year, there are new predictions about how the industry will unfold and what impact it will have on businesses and their websites.

Part of the ‘prediction game’ is considering what changes Google is going to make to their algorithms. During the past few years, many businesses have seen their online shop fronts jump and drop in rankings because of changes in the Google algorithm.

Some of the most familiar changes have been the Florida, Penguin and Panda updates. In 2014, there was the Pirate update that targeted content hosted on known torrent and illegal file sharing sites (i.e. pirated films, music and books). But it isn’t just these actions that are important. It is also critical to consider new entrants to the market and other changes made by search engines that will impact how internet users will find the websites they want.

For instance, Google announced late in 2014 the abandonment of their Google Authorship experiment. For some people this was a huge blow; they had significantly invested in their profiles and online reputation, only to be told Google was no longer interested.

So what changes are there likely to be in 2015 and how will they impact how you should manage your website to get users finding you?

 

Prediction One: SEO Will Become More Technical But Will Not Drive Search Rankings

Some people have used SEO and content marketing terms interchangeably. While your content marketing was useful as a way to demonstrate your expertise, it was also useful for building an SEO profile. During 2015, these two aspects of online marketing will diverge and SEO will be more about the technical elements of your site, like meta tags and indexing.

At the same time, the amount and quality of your content will directly impact its rankings. If you produce lots of content that is highly readable and commented upon numerous times, your ranking will be high. Otherwise you’ll find yourself further down the search engine ranks and it will be harder for users to find your site.

 

Prediction Two: Mobile SEO Will Be Important

The traffic websites receive from mobile devices now outranks that from desktops. Yet for many website owners, the process of optimising their site for mobile devices is still ill considered. In 2015, this will have a significant impact on the ranking for those websites. We’ve already seen the move by Google to place mobile friendly icons next to search results and their own Speed Insights has a mobile test score.

 

Prediction Three: Optimising Your Site For User Intent Is Key

Through the past couple of years we’ve seen a shift in the demand from search engines for keywords to be long-tailed. This is directly related to how users are now using Google. In the past, they would use one or two keywords like “SEO best practices” to find content. Now they are using more complex search queries, for example “best SEO practices for Auckland software companies”. This change in user behaviour requires a different keyword strategy – long-tailed keywords – so all variations of the keyword can be matched to a search query.

 

Prediction Four: Brand Name Is Just As Important As Inbound Links

It was recently revealed in a patent submission that Google wants to differentiate between ‘express links’ and ‘implied links’. Express links are the traditional URLs linking content from one site to the content on another site, as in the case of an article referencing sources of information on another site. An implied link is the mentioning of a brand or website, without the URL linking the content to a site.

This move is directly related to the misuse of links (i.e. link farming). Although Google has taken steps to reduce the impact of these; they believe the best option is to put more emphasis on the brand name rather than links. According to some experts, this will be harder to manipulate.

 

Prediction Five: Social Signals Are More Important

The demise of Google Authorship may have consequences for Google. Businesses have become angry at the continued quick trigger finger of Google and how they can quickly discontinue a service.

With the anger of Google’s cut to the Authorship program will come reluctance by businesses to invest in other products like Google Places and Google Plus. This has led to some SEO experts believing that it won’t be long until these programs are also cut because of a lack of interest in them.

To compensate for the lack of interest, Google may have to analyse the influence of content another way. One solution would be to use social signals from other social media networks like Facebook or Twitter. The more likes and retweets a piece of content has, the more popular and higher it is placed in the rankings.

This means that if you don’t have a good social media manager, your SEO campaign could fail badly.

 

Prediction Six: Social Interaction Will Be Just As Important

Just as the social signals generated from content will be important, so will the personality of the brands. By reaching out to others in the community and conversing with influencers in the market, brands will be able to improve their search rank standings.

 

Prediction Seven: Negative SEO Is The Threat

Black hat SEO used to be about building websites to point to another site that the person wanted to promote. Now the battleground has shifted and instead of the link spam target being the company employing black hat techniques, it is the competitor’s site. In theory, this should delist the target.

There has been a surge in the use of this negative SEO technique and it can have a significant impact on your rankings in the long term. According to Google’s John Mueller, the only way to win this fight would be to disavow the links; which could take up to nine months.

 

Conclusion

Search engine optimisation is going to change in 2015, like it has every year previous to this. By understanding the changes and keeping up to date with Google news; you can improve your rankings quickly and your website will rank higher than your competitors. This will increase the traffic to your site, your leads and sales.

Lessons Learnt Online During 2014

2014 has been a busy season for those using the internet to market their business, with many significant successes and failures.

This article will look at some of the highlights and failures of the year and discuss what you can learn from them to support your marketing in 2015 and beyond.

 

Follow Local Regulations: Product Placement Videos Require Recognition

The ASA’s ruling in the UK about vloggers and advertising rules is going to have a huge impact on how businesses now start to use other forms of media. Oreo were penalised for breaching regulations when they paid video bloggers (vloggers) for participating in an online competition.

Even though these videos were marked as supported by Oreo in their descriptions or sometimes in the video – the ASA felt they were misleading the audience. Their argument was that the videos were an advert and nothing else. Therefore, while there was some notification of thanks, the videos should have been marked as an advert before any footage was shown.

This raises some interesting questions about subliminal product placement videos, blog articles and social media updates that are also advertising third party products, or even products from the brand itself. Do these need to be marked as well? It is important that affiliates have an affiliate disclaimer on their site, but not one that is on every piece of content they produce. Where would this ruling draw the line?

Whatever the answer, the UK ruling is likely to have ramifications across the world for brands and businesses who will need to consider how they pay others to advertise their products.

 

Be Relevant: Cellecta Insulation Needed Quick Lesson In Hashtag-jacking

Being discovered on social media can sometimes require the use of a trending hashtag for promotional work. Make sure the update is relevant and still part of the original social media story and you may find yourself inundated with new followers and leads.

Unfortunately though, it is often when newsjacking goes wrong, that News Outlets and bloggers start to spread your name about more. This is what happened to Cellecta Insulation in May this year. During this period there was a specific twitter-fest occurring called #GiveGregTheHoliday.

The event began when an employee at Arcadia accidently sent a holiday request to everyone in the company. In the past, these mistakes would often be a laugh in the office and then everything would settle down. However this time Twitter took over. Other brands, including econsultancy took to the internet in support of Greg and his request for a holiday. Then another organisation, Trek America, decided to give Greg a free holiday. This seemed to be appropriate.

But one organisation decided to take the trend too far and suffered for it. Thinking they could grab some free publicity in newsjacking, Cellecta Insulation decided to tweet about their products – which had nothing to do with going on holiday.

The Cellecta tweet is so out of context and seems like a desperate plea for attention that many of those participating in the Twitter-fest voiced their objections in blog posts. Many pointed out that unlike with other posts that were offering free gifts to Greg, this one was merely pointing out products he could buy.

Therefore, always remember to keep your newsjacking campaigns relevant and aligned to what others are saying.

 

Getting Willing Participants: MasterCard Gets Rewarded For Demands

MasterCard truly got a shock after its’ PR company took their promotion too far with journalists at the Brit Awards. MasterCard was the sponsor of the event and hoped that social media updates about the evening could drive traffic to their site. What happened was probably one of the worst mistakes of 2014.

The PR company had taken the unusual step of demanding that journalists at the event would use social media from publication and personal accounts to live-tweet the event, use the hashtag #PricelessSurprises and link to several specific pre-event marketing materials. If they weren’t willing to do this, then the journalists wouldn’t get any press accreditation.

Not surprisingly this did not work as planned. Tim Walker from the Telegraph and a leaked email via Press Gazette announced to the world what was going on and the hashtag became a negative promotion for MasterCard. One of the heckling messages from the online community included: “Good press coverage is hard to bribe. For everything else there’s Mastercard #PricelessSurprises”

The message to take from this incidence is to co-operate with your strategic partners and to realise that you cannot dictate the path of social reaction.

 

Be Transparent – Microsoft On LinkedIn

Many believe that there are no better marketing platforms than Twitter, Facebook, Google+ or YouTube. LinkedIn, the business marketing platform, is often missed but should be one of the main priorities for businesses.

Some businesses have reported that LinkedIn can provide more leads than Twitter. Yet many profiles on the social media networking site are not optimised. Ensure that you are using the best practices to gain attention on the network. This includes using the right images, supporting documents and use the right keywords.

One of the best examples for LinkedIn marketing is the Microsoft page. They include a host of content including behind the scenes, question and answer posts, blogs and thought leadership. All of which is aimed at generating interest in the organisation while also being transparent.

 

Conclusion

2014 was a great year for digital marketing as it took a hold of consumer imaginations and grew yet again in consumption of spending. Throughout the year, there have been several successes and failures that have taught the rest of the online community some important lessons.

During 2015, these lessons will need to be implemented through digital marketing campaigns to ensure success. So when you are running your next internet marketing campaign ensure that you are following the local regulations, being relevant with your marketing, cooperating with strategic marketing partners and have a presence on all of the major social media networks.

Use a Brochure

Although many businesses believe that brochures have given way to the modern e-commerce store, their effectiveness is still impressive.

Many businesses can use a brochure to entice their target audience to investigate further or make a purchase.

Learn why brochures are still useful in today’s online market and how you can increase their effectiveness here.

 

Why Should You Still Use A Brochure?

Brochures are very effective selling tools if they are used correctly. They give your clients a physical connection to your brand, which can increase their engagement and uptake of offers.

The physical brochure is often less forgettable than online marketing materials, which disappear out of view and mind as soon as the browser has been closed.

Major European discount brands like Netto, Lidl and Aldi use brochures to attract their customers back to the store every week by advertising what stock they will have available soon. This is particularly good for these brands as the stock on offer changes regularly.

Other major European supermarkets publish brochures to advertise their special offers for that week.

Either method is tailored to entice the customer to return back to their brand by advertising what will be available soon. This excites the audience and persuades the majority of them to return to the store.

However, it is not just food retailers who can use brochures. Many other consumable manufactures and sellers can also use brochures to advertise their products.

Often the brochure is designed to reach audiences who find it difficult to access sales material online. For instance, toy stores use brochures so children can have uncontrolled viewing of the products on offer. This is effective as children are more susceptible to advertising and can have limited access to the internet.

Industries where the consumer has significant options for purchasing might benefit from offline brochures. Electronic stores are a classic example.

 

Why Do Brochures Work So Well?

Brochures work well at marketing products and brands because they take advantage of two psychological factors.

The first is the imagery of the product. Images are processed very quickly by the brain and when the product is included with members of the target audience smiling, it creates a positive feeling with the reader. This increases the chances the reader will enquire or buy the product.

The second element is the physical sensation the audience has when they are holding the brochure. This is an advantage brochures have which the Internet cannot compete with.

Physical contact with the advertising materials creates a positive sensation with the reader and has been proven in numerous studies to increase uptake.

You can also attract the attention of your audience to specific offers or products with the use of clever design. This allows you to increase sales of certain products that have high profit margins or where you have excessive stock.

 

What Are The Negatives Of Brochures?

Besides the additional production costs, brochures do have some drawbacks. For instance, brochures are not trackable. With internet users, you can monitor who has read your content and when they return to your site. With brochures you have limited data.

This can affect how you perceive your brochure has performed.

You could get some data back by including tokens inside the brochure for certain special offers. However, the results are limited to only those who use the coupons. There may be many other customers who have returned because of what you have advertised but not used the coupon for some reason.

Brochures can also be time intensive for your brand. You need to control exactly how much you publish in each edition. Otherwise the time and costs can spiral out of control. You might also want to consider that too many items advertised in your brochure can look clumsy.

Service industries, where there are no physical elements to the service might suffer from poor uptake. An example would be accountants who might have difficulty identifying what they can use as a promotional image. However, entertainment and experience services could benefit from using a brochure.

 

What Elements Should You Include In The Brochure To Increase Effectiveness

There are many different types of brochures being published and each industry has variety. For instance, some supermarkets will publish brochures which are just a series of pictures with advertising text. Other supermarkets create brochures which are more like full magazines with articles and recipes.

The latter can be a good way of increasing the retention of your marketing material. For example, if you are an events company, you can include articles on how to host the perfect party for a groom, bride, etc.

Ensure your articles have high value and can be used in the long term. Don’t make them too promotional as this can cause abandonment for the content.

You might also want to include adverts in the brochure to advertise strategic partners or other paying clients. This can help you cover the costs of producing the brochure. However, too many adverts can disrupt the flow of your brochure and cause many readers to avoid reading it.

The images in the brochure should also be very effective at drawing attention. Because images are more effective at allowing audiences to make a purchasing decision there should limited text around them. At most you want to include the price (plus the discounted price if applicable), key features and when the offer is available.

Whenever possible, have people who match your target audience included in the images. Ensure they are smiling and looking like they are enjoying the use of the product or service. This will increase the uptake.

If you are looking to sell a particular product, give that product more space on the page and position it in the top left. This is where the majority of a reader’s attention is drawn to. Products with low profit margins could be included in the bottom right where the least attention is.

 

Conclusion

Brochures are a particularly useful marketing material to reach those who find it difficult to use a computer and as a way to retain customers after they have left your physical store.

There are many elements to include in the production of your brochure but by getting it right for your audience you can increase your sales.

 

Action Steps:

  • Design and publish a periodic brochure.
  • Split test your brochure to see how effective your campaign is.